Welcome to the library

Everyone can use the library's general services for free. 

• The library may charge for printing and photocopying as well as for other special services requested by the user. 
• The library's general Code of Conduct and the staff's recommendations must be followed. See the Code of Conduct further down at this page. 
• The staff is authorized to expel a user if the Code of Conduct are not complied with.

• One can register as a borrower with MitID at gribskovbib.dk/opret-bruger if one is 18 years or older. 
• Children will be registered automatically, when they start at the local school. Parents or guardians can also register children or young people between the ages of 2 and 18 digitally with MitID at gribskovbib.dk/opret-bruger.
• It is also possible to register in person at the library by presenting a health insurance card supplemented with another form of identification, preferably photo ID. 
• Changes can be made at gribskovbib.dk.

You may use the library during the self-service opening hours when the staff aren't there.

• Access is available to everyone with a health insurance card. Find the self-service opening hours for your library. 
• Scan your health insurance card or app at the card reader at the entrance and type your library code to get in. 
• The library must be vacated following a loudspeaker announcement about closing time. 
• On public holidays and special occasions, access may be limited or closed. This will be indicated on the website and in notices.
• There is video surveillance at our libraries to create a safe environment and prevent crime in accordance with the law on TV surveillance.

• To borrow, one must be registered as a borrower and use their health insurance card or the borrower's card in the 'Biblioteket' app, along with a personally chosen PIN code. 
• The 'Biblioteket' app can be downloaded to a smartphone. Here, one can search for and order materials, as well as retrieve the barcode for their borrower's card. Unfortunately the apps userface is only in danish.
• Children and young people under 18 years can choose to use their health insurance card or obtain a borrower's card. 
• Parents can borrow for their child using the child's borrower's card or by using the child's CPR number and PIN code.
• The health insurance card and borrower's card are personal and must not be used by anyone other than oneself. One is responsible for all materials borrowed. 

• All loans must be registered. 
• All loans are recorded under the CPR/patron's card number. 
• The information is deleted when the materials are returned. However, the library has the ability to see who has borrowed a given material for up to 4 weeks after its return. 
• The patron register is in accordance with the Personal Data Act. 
• The libraries materials are secured against theft.

• The loan period is normally 30 days. 
• For particularly in-demand materials, the library may set a shorter loan period and limit the number of items that can be borrowed. 
• The final deadline for return is stated on the loan receipt. 
• The library sends a reminder electronically 3 days before the end of the loan period. The return receipt is proof that the borrowed materials have been returned. 
• Check upon return that all materials are correctly registered and listed on the receipt. 
• Materials borrowed from one of Gribskov Libraries but returned at a library in another municipality will only be registered as returned on the date Gribskov Libraries receive the material. If this date is after the return deadline, a fee must be paid.

• If the material is not reserved by others, loans can, as a general rule, be renewed. 
• Renewals can be done through the app 'Biblioteket', on gribskovbib.dk, by phone at +45 7249 6006 or at the library. 
• Renewals can be made at the earliest 7 days before the return deadline. 
• A maximum of two renewals are allowed. 
•  A receipt will not be issued for renewals through gribskovbib.dk or the app 'Biblioteket'. The library systems registration will apply.

• Materials that are on loan can be reserved at the library, through gribskovbib.dk, via the app 'Biblioteket' or by phone at +45 7249 6006.
• The reservation is recorded at the CPR number or borrower's card number. 
• A digital notification is sent when the material is ready for pickup if the user has provided an email address or downloaded the app 'Biblioteket'.

• An interlibrary loan is a material obtained from a library that is not part of Gribskov Libraries. 
• Renewal of interlibrary loans is possible if the owning library allows it, but only for a maximum of 2 additional loan periods, and only if the renewal is done on time. 
• Renewal is subject to conditions. The owning library may choose to recall the material if it is reserved by another borrower, thereby shortening the loan period. 
• An interlibrary loan borrowed from one of Gribskov Libraries must also be returned to one of Gribskov Libraries. If it is returned to a library in another municipality, it will only be registered as returned on the date Copenhagen's Libraries receive confirmation from the lending library, which does not happen automatically. If this date is after the due date, a fee must be charged.

• If the loan period is exceeded, a fee must be paid according to the current rate, even if one has not received a reminder or a recall notice. School students, where the school and library share the same address, do not pay fees, but are liable for compensation. The library does not assume responsibility for any fees incurred during self-service opening hours, for example, due to lack of access because of a defective health insurance card. 
• The rates are calculated based on the loan and return date, regardless of whether one or more materials are borrowed.
• Materials with the same loan and return date that are returned or renewed late on different dates will incur a fee each time.

Overview of the applicable rates for fines and replacement fees in Gribskov Libraries

Children under the age of 18 do not pay a fee for late returns, but are liable for compensation.

If you owe more than 300 DKK you wont be able to loan or make holds at the library before you have paid what you owe. You can pay your fees in the app 'Biblioteket' or at the library.

• If the library's materials are damaged, lost, or not returned, they must be replaced according to the current rates. 
• If the borrowed item is not returned 31 days after the loan period has expired, it is considered lost, and a replacement fee is charged. 
• In addition to the replacement amount, fees for exceeding the loan period and costs are payable. 
• If part of a multi-volume work or composite material is lost and can only be required as a whole, the library may require the entire work or composite material to be replaced. 
• Replacement amounts are non-refundable. 
• A replacement copy for lost/damaged material cannot be submitted.

• Patrons who repeatedly fail to return borrowed materials, or return borrowed materials in damaged condition, can be excluded from borrowing. 
• The exclusion can be maintained until the material is returned or replaced. 
• Patrons who owe the library 300 DKK or more in fees can be excluded from borrowing until the entire debt is paid. 
• Exclusion of patrons is done with 7 days written notice.

To ensure everyone can have a safe and enjoyable stay, please always follow the staff's instructions and respect our Code of Conduct:

• Presence or staying at the location is allowed when it is used according to its purpose.
• Be considerate of others at the location and do not exhibit behavior that creates insecurity or could be annoying to others.
• Use of and movement within the location is at your own risk.
• Gribskov Libraries is not responsible for lost or left behind belongings.
• Keep the place neat and clean. Clean up after yourself and use the trash bins.
• All indoor areas are smoke-free (including e-cigarettes or similar).
• Being under the influence of or consuming intoxicants is not allowed.
• Alcohol consumption is only allowed in specially approved areas.
• Sleeping at the location is not allowed.
• Pets are not allowed, except for service dogs.
• The police may be called to ensure public order and protect individual and public safety.
• Vandalism, theft, and other criminal acts will always be reported to the police. The report will be made by the management of the location.
• The staff interprets the Code of Conduct and is authorized to expel and/or quarantine a user when the Code of Conduct are not complied with.
• Additional rules will be indicated by signs at the location.
• Deviations from the Code of Conduct og additional rules require a written agreement with the staff and must be presentable (e.g., for rentals, special events, and similar).